If you detect that your website has been compromised, we recommend that you immediately password protect it to prevent it from infecting visitors with spyware or malware. If we detect a compromise during a regular Valice security scan, we will take this action on your behalf and contact you so that we can work to restore a backup from prior to the intrusion and remediate the vulnerability.

Hosting companies should not claim to be HIPAA compliant on behalf of their customers. We do not and cannot control what data you collect from site visitors and users; nor can we control what you do with that data. That being said, we can help you through this process. We work with many medical providers with whom we have helped work through this process while still utilizing the efficiencies of collecting this data through their websites. We can engage in development services to help you build HIPAA compliant web forms and portals. Let’s connect to learn more!

Vailce takes nightly backups of the entire hosting environment for disaster recovery purposes. You can (and should) take snapshot backups before you do major updates on your website.

We retain 365 days of website backups for every hosted website. Should you need us to restore your website from one of our backups, we can assist with that. If you’re restoring a backup from the last 14 days, that service is free to all customers. Members have an extended 365-day restore period.

Well, the short answer is no, because we’re truthful. The reality is there’s no such thing as unlimited anything as far as server resources go, and those that are making those types of marketing claims are being dishonest.

Bandwidth:

Are there hosting companies that offer unlimited bandwidth plans? Yes, but what does that actually mean? For some it means they’ll put caps on speed, or limits on the number of visitors your site can have at one time. For others it means putting restrictions on what you’re allowed to upload to your site. Sure you can have unlimited bandwidth but you aren’t allowed to upload audio or video files or anything else that’s going to consume bandwidth.

File Storage:

Unlimited “file storage,” maybe. Ask them how many inodes you’re allowed to consume. Whoa what!? Inode!? Well, if you’re not interested in learning all about it, it’s basically a term that represents how many files you’re allowed to create. So sure you can have unlimited “storage” as long as you don’t exceed the number of files you’re allowed to create.

The bottom line, don’t let the numbers fool you.

If you’re trying to order a hosting plan and you see * ** ¹ ² ³ § §§ + ++ ° °° all over the place and links to disclaimers and other fine print make sure you know what you’re getting into. Just so you know though, the resource allocations we provide here at Valice are real and genuine. If your plan allows for 50GB of disk space, you get that. If it allows for 2GB of memory or 500GB of data transfer, you get that.

We don’t claim to provide services that are technically infeasible. We are upfront about our resource allocations and are always here and happy to help pick the plan that’s right for you.

Many website owners prefer to stay hands-off and leave the edits and updates to the pros. Providing ongoing website edits and updates is lot of what we do here at Valice each and every day for our members. Membership plans are leveled by the frequency of your service needs.

For sites that just have seasonal needs (e.g. event websites), we provide seasonal editing and development plans for that as well. Reach out to learn more.

To run your website over HTTPS, a valid SSL certificate is required. Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. The Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

If your website is currently running over HTTP, you may need to update all of your site pages to reference HTTPS instead of HTTP. Valice has developed its own scripts for this process. Reach out if you need help updating your website to run over HTTPS. Read our documentation for configuring your SSL certificate and configuring your website to redirect from HTTP to HTTPS.

Valice allows all of its customer to over-consume storage and bandwidth resources. We’ll let you know when it happens with some options to reduce consumption, or upgrade, but none of your services will be impacted or suspended when this happens.

Valice provides 24/7 monitoring of our environment and infrastructure in order to maintain critical uptime and availability. We are not here 24/7 for service and customer support. Individual website, email, or DNS outages due to factors outside of Valice’s environment and infrastructure, while impactful and stressful, are not guaranteed to be responded to or resolved outside of business hours. We do have staff who check in outside of business hours and we will do our best to help you troubleshoot or resolve your outage but cannot guarantee our availability or attention during these windows.

If you are planning to do major updates outside of business hours and want Valice’s attention or assistance, we welcome this. We provide this kind of coordinated, after-hours availability as part of our VIP membership plan and entertain one-time engagements as well.

All Valice hosting plans allow you to scale your allotted disk space and bandwidth from within your my.valice.com account. Below are the current rates for these resources:

Shared or WP Web Hosting

• disk space – $0.50 /GB /month
• bandwidth – $0.10 /GB /month

All resources on VPS hosting plans are configurable including disk space, bandwidth, memory and CPU.

Click here for documentation on how to adjust your resources.

Valice provides a free Let’s Encrypt SSL certificate to all hosting plans. This is configurable in your control panel. the Let’s Encrypt SSL certificate will auto renew each quarter as long as all the domains and domain aliases secured on the certificate are pointing to your Valice plan’s IP address.

Valice continuously monitors our environments for suspicious or malicious activity. If we detect such activity on your website we will take action to suspend services immediately, notify you, and work with you to resolve any potential compromise.